Centralized Scheduling

It takes a lot of effort to run a successful business. To ensure you have sufficient telephone customer support  without spending a fortune on employees and equipment, you can take advantage of LRC’s centralized scheduling service for on-site interpreting services. Focus on your core business and increase efficiency by letting our Customer Service Associates manage your on-site interpretation needs 24/7/365.

 

Advanced Technology

LRC employs the most modern telephone systems currently available. The intended destination of each call is identified prior to handling, ensuring that each call is processed in a personalized manner. Your callers feel as if they are connected directly with your company. Additionally, our call distribution technology allows for all calls to be handled with minimum wait time. All calls are monitored for quality control purposes.

 

Customer Service Associates

Our highly experienced customer service staff is available 24/7/365. Especially trained in call processing, conflict resolution, and emergency response, our friendly and supportive customer service staff act as client representatives, working with callers to attend to their individual needs and ensuring customer satisfaction.

 

Client Support

We understand that clients have specific needs and that these needs may vary over time. For this reason, we offer one-on-one client support prior to service set-up and during service implementation. Characterized by flexibility, quality, and diversity, we are open to working closely with you throughout our partnership to make whatever adjustments are necessary to exceed your expectations.