In the course of your work with limited-English proficient (LEP) people, you may face many situations where you will require our interpretation services. However, some occasions may arise that you will require interpretational assistance on  a short notice that our on-site interpreters may not reach you in time.

To cope with such situations, LRC offers world class Telephone Interpretation Services. With a simple phone call, our operators will connect you to a highly qualified interpreter immediately with the expertise you need.

Our Telephone Interpretation Service offers immediate on demand access to interpreters over the telephone in over 190 languages anytime, anywhere 24/7/365.

Determining the need of telephone interpreter

The situations that calls for the use of Telephone Interpretation Services are usually time sensitive.

Telephone interpreting is widely used for a number of settings, including health care, government, financial, insurance, 9-1-1/emergency, and many others situations when you need to speak to LEP person immediately where an on-site interpreter unavailable.

If you encounter any of the situations mentioned below with a LEP person, telephone interpreting is regarded as an ideal method to overcome the language barrier.

• • simple and short enquiries
  • filling in forms
  • arranging an appointment
  • Teleconferences

Telephone interpreting is not recommended for lengthy interviews or meetings, particularly if important or sensitive issues are being discussed.

Assuring Top Quality Service

All LRC interpreters go through a standard training course, skill evaluation, and rigorous credentialing process to ensure that they fully understand the fundamental concept of successful interpretation.

LRC interpreters are fully aware of how to maintain Accuracy, Completeness and Confidentiality. They also have a keen understanding of the requirements for Impartiality, Professionalism, Scope of Practice, and Integrity.

Our interpreters fully comply with HIPAA policies and adhere with the national Code of Ethics & Standard of Practice in Medical Interpreting (by NCIHC & IMIA) assuring top quality service.

Maintaining Top Quality Service

To provide you with the best Telephone Interpretation Services we maintain a state-of-the-art call center. The call center is staffed by very efficient and well-trained teams of interpreters. We are very careful in the recruitment and training of our interpreters.

These top-tier telephone interpreters collectively speak a wide range of languages and dialects. We also educate our interpreters in healthcare –related claims and administrative hearings.

Delivering Top Quality Service

The versatile telephone interpreters are backed by the latest technology in telecommunication; they are able to connect to you and your LEP clients within no time.

Your ability to create and maintain smooth communication over a technological medium will be a sign of your resourcefulness. So use our Telephone Interpretation Services to impress your LEP clients by conversing with them smoothly and confidently.

Our efficient and well-trained multilingual telephone interpreters ensure to deliver fast and reliable service. They are able to quickly understand what your requirements are and respond accordingly.

Cost effectiveness and flexibility

Our Telephone Interpretation Services are very flexible and cost effective.

Why bother with hiring and paying extra for an on-site interpreter when a simple phone call is enough to do the job? Not all situations require on-site interpretation services so use an alternative that’s more suitable and feasible.

All these elements combine to give you a telephone interpretation solution that is reliable, cost effective and ultimately, productive.